Terms and conditions for TBG guests

  • Discount only applies if you book direct with any of the TBG hostels
  • 1 voucher per person
  • No voucher no discount
  • No expiry date on voucher
  • Unlimited use
  • Recycle our cards to friends or backpackers you meet on your journey

Booking & Cancellation Policies at all hostels

  • DEPOSIT: At the time of booking we charge the credit card for the first night – this confirms the booking.
  • NO SHOW: You will be charged balance of 1 night or 50% of entire booking whichever is the greater.
  • CANCELLATIONS: We require 48hrs notice of your cancellation. Cancellations within 48 hours of your arrival time will be charged balance of 1 night or 50% of entire booking whichever is the greater.
  • REFUNDS: An administration fee of $2 will be taken off a refund that is made to a credit card.
  • $10 key deposit. Refunded when key is returned.  Lost Keys: $10.
  • Our hostels have CCTV Security System in place.
  • Where possible, we can store your bags after checkout.
  • No consumption of alcohol is allowed on our premises between 11pm – 12 midday. We will not tolerate drunken behaviour. Drunken guests will be removed from our Hostel
  • No smoking anywhere inside the building only in designated area outside.
  • We provide all bed linen. Sleeping bags are not to be used in beds.
  • Please respect your fellow travellers – no unruly or loud behaviour especially during 11pm to 10am.
  • Please respect our property and the belongings of all our guests
  • You agree to pay for any damages made to our property (including furniture, linen, computers etc).
  • Visitors: Must register at reception, are only allowed in communal areas, maximum 2 hours in hostel and must leave the hostel by 8pm.
  • If you have any valuables, we can store it in our SAFE. Please see Reception.