We pride ourselves on top customer service and hospitality. However if you do want to lay a complaint TBG is not liable you will need to get in touch directly with the provider.
FAQ Category: Membership
How do I book an activity?
Once you have become a member any activity booking can be made via the TBG website or go direct to the activity booking page. Most of our activities have special discount codes that you will need to use during the booking process OR book direct with the activity. No discount will be accepted if you
Do all the TBG hostels have the same terms and conditions?
No each hostel is owned and operated individually so please check the hostel T&C’s before booking your stay. Make sure you save your digital membership card so its handy at check in, we suggest taking a screen shot and save it on your phone.
Can someone else use my membership?
No it is only for you to use, and you may be asked by staff for a second proof of ID ie passport, drivers license or credit card when checking in. The ID has your name and expiry date on it.
How do I get my membership card?
Once you have signed up you will receive an email with a digital card. There is no need to print it just keep it handy for when you check in. Download the PDF or if you take a screen shot on your phone then that makes it easy for you to pull out when required.
Can I renew my membership if it’s already expired?
Yes you sure can! Once your membership expires you will need to renew it it wont happen automatically. Just go back into your account and click renew.
Are family memberships available?
No we don’t offer a family membership. You will need to purchase more than one membership if there are more than 2 in your group to get your deals. Make sure you save your digital membership card so its handy at check in, we suggest taking a screen shot and save it on your phone.
Is there an age limit for TBG membership?
There is no limit but do check if you have children under the age of 17 when staying at a hostel to make sure that hostel allows children.
How do I become a member?
Join here, on our website or ask a staff member at a hostel or activity to help you purchase your membership. This membership is an annual signup. It will not automatically renew. Make sure you save your digital membership card so its handy at check in, we suggest taking a screen shot and save it
What if I want to cancel my membership?
Sadly, the membership is non-refundable so double check your trip and our membership that it will work for you.
